Privacy notice

Who we are

Autolink M.A.T (Autolink M.A.T, Eenmanszaak), Ter Heydelaan 260, 2100 Antwerpen, BE, enterprise number BE1037023931 ("AutoLink") is responsible for your personal data in this client portal. Contact: info@autolink-mat.be.

What we keep

Account: your name, email address, language and when you log in.

My cars: details of your cars (make, model, year, number plate, VIN), papers, repairs, bills and photos you add.

Requests: what you ask for, addresses for transport, date and town, our price, your answer and your payments.

Import files: the documents and data of your import (identity, address, car papers, invoices) and your messages.

Why

To run your account and provide the services you ask for (contract).

To make prices, organise the work with partners and receive payments (contract).

To keep our accounts and taxes in order (legal obligation).

To keep the portal safe, for example with a check against robots when you log in (legitimate interest).

Who sees your data

Only AutoLink. For a service or an import we give the partner doing the work only what is needed, for example the car's details and the pick-up address to a transporter, or papers to a customs agent or the vehicle inspection.

Service providers store data for us: Supabase (database and files, in the EU), Vercel (the website), Google (a backup copy of import documents) and Cloudflare (check against robots). Some of these companies are based outside the EU; they work under the EU's standard contractual clauses.

We do not sell data or use it for advertising.

How long

Account and My cars: until you delete them or your account. An account not used for 3 years is deleted after a warning by email 30 days before.

Requests without a payment: together with your account.

Import files and paid services: personal documents and messages 12 months after the file is closed; invoices and payments 7 years (Belgian accounting law).

People who never became a client: 12 months after the last contact.

Your rights

You may see your data, have it corrected or deleted, limit its use, take it with you and object. Write to info@autolink-mat.be. You can delete your account yourself under My account.

A complaint? Contact the Belgian Data Protection Authority (www.dataprotectionauthority.be).

Cookies

Only necessary cookies: your login, your choice of language and light/dark, and the check against robots (Cloudflare Turnstile) when you log in or create an account. No advertising or tracking cookies.

Changes

When something changes, we update this notice. The date at the top shows the last change.